FAQ
Frequently asked questions
Everything you need to know about Sila CRM. Can't find what you're looking for? Contact our team.
General
What is Sila CRM?+
Sila is a purpose-built CRM for medical field sales organizations. It combines territory mapping, schedule management, visit tracking, and live rep visibility into one platform designed for how pharmaceutical and medical device teams actually work.
What's the difference between the manager and rep experience?+
Managers use the web dashboard for team oversight, analytics, scheduling, and territory management. Reps use the mobile app for daily field work including visits, check-ins, and schedule updates. Both are included in every plan.
What devices are supported?+
The mobile app runs on iOS and Android. The web dashboard works on any modern browser with a screen width of 1024px or wider.
Features
How does the CRM map work?+
The interactive map includes 4,500+ healthcare facilities with smart viewport loading, territory filters by category and status, and org-scoped visibility so each team sees only relevant prospects.
How does visit verification work?+
Reps check in and out at facilities using GPS-based verification. Timestamps and location coordinates are recorded automatically for every visit.
Can reps work offline?+
Core visit and schedule data is cached for offline access. Changes sync automatically when the connection returns.
What reporting is available?+
Reports include coverage metrics, frequency adherence, rep performance comparisons, revenue tracking, and specialty/category breakdowns.
How is territory management handled?+
Facilities are scoped by your organization profile including industry, categories, and geography. Manual include/exclude overrides let you fine-tune prospect visibility.
Can we import existing customer data?+
Yes. Bulk facility and account import is supported during onboarding. Our team will help you migrate your existing data.
Pricing & Plans
How long is the free trial?+
Every workspace starts with a 7-day free trial with full access to all features. The trial includes 1 admin seat and 1 rep seat so you can experience both the web dashboard and mobile app.
What happens when my trial ends?+
Your workspace switches to read-only mode and all your data is preserved. To continue, simply submit an activation request and our team will prepare your contract.
How does billing work?+
All plans are billed annually via bank transfer with a signed contract. No credit card is required at any stage.
Can I change plans later?+
Yes. Contact our sales team to upgrade or downgrade at any time. We will adjust your contract accordingly.
How many users can I add?+
Seat limits depend on your plan: Starter supports up to 5 users, Growth up to 20, and Enterprise 50 or more. Contact sales for custom seat arrangements.
Is the mobile app included?+
Yes. The mobile app for field reps is included in all plans at no extra cost. It is available on both iOS and Android.
Security & Data
Is my data secure?+
Absolutely. Sila uses multi-tenant isolation with row-level security policies on every table. All data is hosted on UAE-based infrastructure.
Can I export my data?+
Yes. Your data belongs to you. Data export is available on all plans so you always have access to your information.
Is there an API for integrations?+
Enterprise plans include API access and custom integration support. Contact our team to discuss your integration requirements.
Do you offer custom integrations?+
The Enterprise plan includes custom integration support. Our team will work with you to connect Sila to your existing systems and workflows.
Still have questions?
Our team is ready to help you get started with Sila CRM.