Privacy Policy

1. Who we are and our role

Sila is provided by Al Manar Systems in Dubai, United Arab Emirates. Al Manar Systems is the controller for its public website, sales enquiries, and website and account administration. For customer-directed workspace data, the customer organization decides why and how that data is used, and Al Manar Systems acts as its service provider and processor to operate Sila under the customer's instructions.

This policy explains Sila's current practices in the context of applicable UAE data protection law. A customer organization may also give its users an internal privacy notice covering the organization's own purposes and policies.

2. Data handled by Sila

• Account and organization data: names, work email addresses, roles, organization details, account settings, and authentication session data.
• Workspace records: facility and contact records, schedules, visits, notes, route activity, invoices, inventory, expenses, receipt images, promotional material activity, and related attachments.
• Device and technical data: device and operating-system type, browser type, IP address, approximate location derived from technical signals, app or page activity, diagnostic information, and performance measurements.
• Communications: information submitted to sales or support, including contact-form messages and correspondence.

3. Active-shift location

During an active shift, Sila may collect precise location, route points, check-in and check-out coordinates, and location-related exceptions. Collection may continue while Sila is running in the background or the screen is off. It begins when the user starts a shift and stops when the shift ends. Sila is not designed to guarantee tracking after the user force-stops the app or the Android process is terminated.

This information supports field activity, route and visit records, operational oversight, safety review, and exception handling. Device permission controls may limit location features, but they do not erase location records already synchronized to the workspace.

4. Biometrics, offline use, and local storage

If a user enables biometric launch access, biometric templates stay under the control of the device operating system and are not received by Sila or Al Manar Systems. Sila receives only the device authentication result needed to unlock an already restored session.

The mobile app is designed for offline work. It can store organization- and user-scoped local copies or queued changes for facility, contact, schedule, visit, invoice, inventory, expense, receipt image, and shift records until they can be synchronized. Local information remains on the device until it is synchronized, replaced, removed through the product, or removed through device or app controls, subject to the behavior of the operating system.

The web schedule can store an unfinished schedule draft in browser-local storage. Its storage key is scoped to the signed-in organization and user. Anyone with access to that browser profile or device may be able to access locally stored information.

5. Purposes and organization visibility

We use data to provide and secure Sila, authenticate users, synchronize offline work, operate requested CRM features, respond to enquiries, diagnose problems, measure service performance, and meet applicable legal obligations.

Workspace records and active-shift information may be visible to authorized managers, administrators, and other authorized users in the same customer organization according to their roles. Customer organizations control their user access and are responsible for giving personnel appropriate notices and obtaining any permissions required for their use of Sila.

6. Providers and international processing

We use processors and infrastructure providers to operate Sila, including Supabase for authentication and hosted data services and Vercel for website hosting, cookieless Analytics, and Speed Insights. These providers may process data outside the United Arab Emirates or use infrastructure in other countries. We also may disclose data when required by applicable law or to protect the service, users, or legal rights.

We do not sell personal data. See our Cookie Policy for the current browser-storage and telemetry inventory.

7. Retention and security

We retain account, workspace, support, and technical data only for as long as reasonably needed to provide the service, follow customer instructions, resolve disputes, maintain security, and satisfy applicable legal, accounting, or contractual requirements. Retention varies by record, workspace status, backup lifecycle, and legal obligation. Customer administrators may have their own retention obligations for workspace records.

We use technical and organizational safeguards intended to protect data, including access controls, tenant boundaries, encrypted transport, and managed authentication. No online or local storage method eliminates all risk.

8. Access, correction, deletion, and choices

Depending on applicable law and the customer's role as controller, individuals may request access to, correction of, or deletion of personal data, object to or restrict certain processing, or withdraw consent where consent is the basis for processing. Workspace users should normally contact their organization first. Requests sent to us may be referred to or handled with the relevant customer organization. Legal and security exceptions may apply.

Send privacy and support requests to support@almanarsystems.com. Sales enquiries may be sent to sales@almanarsystems.com.

9. Updates and contact

We may update this policy when the service, providers, or legal requirements change. The effective date above identifies the current version. Questions may be sent to Al Manar Systems, Dubai, United Arab Emirates, at support@almanarsystems.com.