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Terms of Service

Last updated: March 9, 2026

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between your organization ("Customer," "you," or "your") and Al Manar Systems ("Company," "we," "us," or "our"), headquartered in Dubai, United Arab Emirates, governing your access to and use of the Sila CRM platform and related services (the "Service").

By creating an account, accessing, or using the Service, you confirm that you have the authority to bind your organization to these Terms and that you accept them in full. If you do not agree to these Terms, you must not access or use the Service.

2. Account Registration and Responsibilities

2.1 Organization Accounts

To use the Service, an authorized representative must register an organization account and provide accurate, complete, and current information. You are responsible for maintaining the accuracy of all account information.

2.2 User Access

Organization administrators are responsible for managing user access, assigning roles, and ensuring that all users within their organization comply with these Terms. Each user account is for a single individual and may not be shared.

2.3 Account Security

You are responsible for safeguarding login credentials and for all activities that occur under your organization's account. You must notify us immediately at support@sila-crm.app if you suspect unauthorized access to your account.

3. Subscription and Trial Terms

3.1 Free Trial

We may offer a free trial period of seven (7) days for new organizations. During the trial you will have access to the full features of the Service. At the end of the trial period, access will be restricted unless you subscribe to a paid plan.

3.2 Subscription Plans

Paid access to the Service is offered on a subscription basis. Pricing, features, and billing cycles are described on our website or communicated directly during the sales process. We reserve the right to modify pricing with at least 30 days' prior notice before the next billing cycle.

3.3 Billing and Payment

Billing is handled manually through invoicing. Payment is due within the period specified on the invoice. Late payments may result in suspension of access to the Service. All fees are exclusive of applicable taxes, which are the Customer's responsibility.

3.4 Refunds

Fees are non-refundable except where required by applicable law or as otherwise agreed in writing.

4. Acceptable Use Policy

You agree not to use the Service to:

  • Violate any applicable law, regulation, or third-party right
  • Upload, transmit, or store data that is unlawful, harmful, threatening, defamatory, or otherwise objectionable
  • Attempt to gain unauthorized access to the Service, other accounts, or related systems or networks
  • Interfere with or disrupt the integrity or performance of the Service
  • Reverse engineer, decompile, disassemble, or attempt to derive the source code of any part of the Service
  • Use the Service to develop a competing product or service
  • Use automated means (bots, scrapers, crawlers) to access the Service except through our published APIs
  • Resell, sublicense, or transfer your access to the Service without our prior written consent
  • Circumvent any access controls, usage limits, or security features of the Service

We reserve the right to suspend or terminate access for any Customer that violates this Acceptable Use Policy.

5. Intellectual Property

The Service, including all software, design, text, graphics, logos, and other content provided by Al Manar Systems, is protected by intellectual property laws and remains the exclusive property of the Company. These Terms grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service solely for your organization's internal business purposes during the subscription term.

"Sila" and the Sila logo are trademarks of Al Manar Systems. You may not use our trademarks without prior written consent.

6. Data Ownership

You own your data. All data that you or your users enter into the Service ("Customer Data") remains your property. We do not claim any ownership rights over Customer Data.

You grant us a limited license to host, process, transmit, and display Customer Data solely as necessary to provide and improve the Service. We will not access, use, or disclose Customer Data except as described in these Terms and our Privacy Policy.

Upon termination, you may request an export of your Customer Data within 90 days. After this period, we will permanently delete your data from our systems, except where retention is required by law.

7. Service Availability

We use commercially reasonable efforts to ensure the Service is available and performant. However, the Service is provided on an "as available" basis. We do not guarantee uninterrupted or error-free operation.

Scheduled maintenance will be communicated in advance where practicable. We are not liable for downtime caused by factors beyond our reasonable control, including internet outages, third-party service failures, force majeure events, or actions by Customer or its users.

8. Limitation of Liability

To the maximum extent permitted by applicable law:

  • The Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
  • In no event shall Al Manar Systems, its directors, employees, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or business opportunity, arising out of or related to your use of the Service.
  • Our total aggregate liability for any claims arising under or in connection with these Terms shall not exceed the total fees paid by Customer in the twelve (12) months immediately preceding the event giving rise to the claim.

9. Indemnification

You agree to indemnify, defend, and hold harmless Al Manar Systems and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to:

  • Your use of the Service in violation of these Terms
  • Any Customer Data that you or your users upload or process through the Service
  • Your violation of any applicable law or third-party right
  • Any dispute between you and a third party relating to the Service

10. Termination

10.1 By Customer

You may terminate your subscription at any time by contacting us at support@sila-crm.app. Termination will take effect at the end of the current billing period. No partial refunds will be issued for unused time within a billing cycle.

10.2 By Company

We may suspend or terminate your access immediately if you breach these Terms, fail to pay fees when due, or if continued provision of the Service is prohibited by law. We will provide reasonable notice where circumstances permit.

10.3 Effect of Termination

Upon termination, your right to access and use the Service ceases immediately. You may request a data export within 90 days of termination. Sections of these Terms that by their nature should survive termination (including Sections 5, 6, 8, 9, 11, and 12) will continue to apply.

11. Governing Law and Dispute Resolution

11.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates as applied in the Emirate of Dubai, without regard to conflict of law principles.

11.2 Dispute Resolution

In the event of a dispute arising out of or relating to these Terms, the parties agree to first attempt to resolve the matter through good-faith negotiation for a period of thirty (30) days. If the dispute cannot be resolved amicably, it shall be submitted to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.

12. Modifications to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated to organization administrators by email or through a notice within the Service at least 30 days before they take effect. Your continued use of the Service after the effective date of any modification constitutes acceptance of the updated Terms. If you do not agree to the modified Terms, you must stop using the Service and may terminate your account.

13. General Provisions

13.1 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.

13.2 Entire Agreement

These Terms, together with the Privacy Policy and Cookie Policy, constitute the entire agreement between you and Al Manar Systems with respect to the Service and supersede all prior or contemporaneous communications and proposals.

13.3 Waiver

No failure or delay by either party in exercising any right under these Terms shall constitute a waiver of that right.

13.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets.

14. Contact Information

For questions about these Terms, please contact us: