Terms of Service

1. Agreement

These Terms govern access to Sila, a business field-sales CRM provided by Al Manar Systems in Dubai, United Arab Emirates. The organization accepting an order, activating a workspace, or authorizing users is the customer. A person accepting these Terms for a customer confirms that they have authority to do so. If you do not agree, do not use Sila.

2. Accounts and authorized users

Customers must provide accurate account information, keep it current, assign appropriate roles, promptly remove access that is no longer needed, and ensure authorized users follow these Terms. Accounts are individual and may not be shared. Users must protect their credentials and device access and promptly report suspected unauthorized use to support@almanarsystems.com.

3. Service, plans, and payment

Features, usage limits, service period, fees, taxes, and payment terms are those stated in the applicable order, invoice, or written sales agreement. We may provide an evaluation or trial under the limits communicated for that offer. Unless agreed otherwise in writing or required by law, fees already due are not refundable.

Contact sales@almanarsystems.com for current commercial terms.

4. Customer responsibilities

The customer determines which workspace data is entered into Sila and why it is processed. The customer is responsible for the accuracy and lawfulness of that data, for providing workforce and location notices, for obtaining permissions required by applicable law, and for configuring user access. Sila is a business operations tool and is not a substitute for professional medical advice or an emergency service.

Sila may support active-shift location, offline records, receipt images, and manager-visible field activity as described in our Privacy Policy. Customers must use these capabilities proportionately and only for legitimate business purposes.

5. Acceptable use

Customers and users must not:

• use Sila unlawfully or infringe another person's rights;
• submit data they are not authorized to process;
• probe, bypass, or interfere with security, tenant boundaries, or access controls;
• introduce malicious code or disrupt the service or other customers;
• share accounts, misrepresent identity, or access another organization's data;
• reverse engineer Sila except where applicable law expressly permits it; or
• resell or sublicense the service without written authorization.

6. Customer data and privacy

As between the parties, the customer retains its rights in data submitted to its workspace. The customer instructs Al Manar Systems to host, transmit, synchronize, back up, display, and otherwise process that data as needed to provide, secure, and support Sila. Al Manar Systems retains its rights in Sila, its software, design, documentation, and service improvements.

Our Privacy Policy and Cookie Policy explain current data, storage, provider, and telemetry practices.

7. Service changes and availability

We may maintain, secure, update, or modify Sila and may suspend access where reasonably necessary for security, legal compliance, non-payment, or material breach. Connectivity, device settings, operating-system behavior, third-party services, and force-stopping or terminating the mobile process can affect synchronization, notifications, and active-shift location. We do not promise uninterrupted or error-free operation.

8. Termination and data handling

Either party may end service as allowed by the applicable order or written agreement. We may suspend or terminate access for a material breach, unlawful use, security risk, or unpaid amounts after any notice required by the applicable agreement or law. On termination, customer access ends and data is retained or deleted in accordance with the applicable agreement, customer instructions, backup lifecycle, and legal obligations. Customers should arrange any required export before access ends.

9. Disclaimers and liability

To the extent permitted by applicable law, Sila is provided on an "as available" basis. Terms implied by law that cannot be excluded remain unaffected. Liability allocations or caps in a signed order or agreement control; otherwise, neither party is liable for indirect or consequential loss to the extent such exclusion is permitted by applicable law.

10. UAE law and disputes

These Terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai, without applying conflict-of-law rules. The parties will first try in good faith to resolve a dispute directly. Unless a signed agreement provides another forum, the courts of Dubai have jurisdiction, subject to mandatory applicable law.

11. Changes and contact

We may update these Terms to reflect service, legal, or operational changes. The effective date above identifies the current version. Material changes will be communicated through reasonable channels where required. Questions about these Terms may be sent to support@almanarsystems.com.